Refund policy

Saltire Store Returns Policy

At Saltire Store, we aim to ensure every customer is happy with their purchase. All our products are described and photographed as accurately as possible so you know exactly what you’re getting.

Returns Eligibility

We only accept returns if the item you receive is not as described. This includes cases where:

• The product differs significantly from the description or photos provided.

• You receive the wrong item by mistake.

We do not accept returns for:

• Change of mind.

• Incorrect sizing (unless our listed measurements or details were inaccurate).

• Items damaged through misuse or normal wear and tear.

How to Request a Return

If your item is not as described, please contact us within 7 days of receiving your order by messaging us on Instagram (@saltirestore) or emailing [your email address].
Please include your order details and clear photos showing the issue.

Our team will review your request and, if approved, provide return instructions. Items must be sent back in original, unused condition with all packaging and tags attached.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome.
If your return is approved, a refund will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our mistake.